METRO accidents in Houston often involve multiple vehicles and potentially serious injuries. In July 2026, a METRO bus was involved in a multi-vehicle crash in the 11000 block of Almeda Road, sending at least seven people to hospitals. If a public transit crash has left you hurting, filing a claim against METRO can feel intimidating. A bus injury lawyer in Houston, like Ryan Nguyen, can help you file a METRO accident claim effectively.
Here are the steps you should take to support a successful personal injury claim against METRO.
Steps To File a METRO Accident Claim
Immediately after a bus accident, you should report the incident to the bus operator, medical personnel, or peace officers who are at the scene. You should ask whether each party created a report number. This documentation can help your attorney locate each document and begin investigating your claim.
Next, preserve as many details as possible. Capture photos and videos, and record the names and contact information of any witnesses. Note the date, time, and location of the accident. You should also try to record the bus route/vehicle number, direction of travel, and operator information if available.
Then complete METRO’s Notice of Claim form. This form gives METRO formal written notice that you intend to seek compensation for injuries or property damage. Timely notice is generally required before filing a Texas Tort Claims Act lawsuit against METRO, and you only have 180 days from the date of the incident to submit it. The form asks for your contact information, a description of what happened, and details about your injuries or property damage.
METRO’s form lists three delivery options:
- Email: Liability.Claims@ridemetro.org
- Mail: METRO / Claims Division, P.O. Box 61429, Houston, TX 77208-1429
- In person: METRO RideStore, 1900 Main Street, Houston, TX 77002.
Once you submit the notice, keep proof that you sent it. Save the email confirmation, your certified mail receipt, or the stamped copy from your in-person visit.
Next, reach out to a bus injury lawyer in Houston, like Ryan Nguyen. Ryan can evaluate the facts of the crash, identify potentially responsible parties, and explain the available options for pursuing compensation.
Who Might Be Liable in a Bus Crash
After taking these initial steps, Ryan Nguyen can help you understand who could be liable. METRO can be held responsible when the bus driver’s negligence caused the crash. This is because Texas law waives government immunity for injuries caused by an employee’s negligent operation of a vehicle under the Texas Tort Claims Act.
Because METRO is a unit of local government, the Texas Tort Claims Act generally limits its liability to:
- $100,000 per person
- $300,000 per occurrence for bodily injury or death
- $100,000 per occurrence for property damage
Ryan knows how these limits apply to your injury claim. He also knows how to pursue compensation for your injuries by recognizing that public transit isn’t always the only party that can be held liable.
If a private driver was involved in the crash by doing something negligent, like running a red light, you likely have a separate insurance claim against that driver. That claim doesn’t carry the same limits that apply to a government entity. If a maintenance contractor skipped a repair or a defective part contributed to the failure, that company could also be liable.
Part of Ryan Nguyen’s job is mapping out every party connected to your crash. This helps improve your chances of a larger settlement that better matches the damages you’ve suffered after a METRO accident.
Speak to a Bus Injury Lawyer in Houston for Free
The steps you take right after a METRO accident can make or break your claim. Ryan Nguyen has been directly responsible for more than $35.8 million awarded to clients. He can help clients navigate the procedures and deadlines for claims involving METRO. Ryan can also help you understand the damage caps under the Texas Tort Claims Act and can evaluate whether claims against other potentially liable parties may be available.
We serve Spanish- and Vietnamese-speaking clients who’d rather discuss their case in their own language. Call today for a free consultation, and don’t pay a thing unless Ryan wins your case.
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